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mytmoclaim.com – File or Track T-Mobile Claim

April 17, 2020 By Virtu

My TMO Claim



  • Billed as a one-stop access point to all the information the T-Mobile customer needs to file, complete or track a device protection claim.
  • Requires the customers mobile phone number or serial number
  • Operated by Assurant, Inc who provides a simple claims process that will allow the customer to reconnect quickly without having to pay significant repair or replacement costs
  • Claims can be initiated due to mechanical or electrical breakdown, accidental damage, loss and theft
  • Claims can be submitted online 24 hours a day 7 days a week

The My TMO Claim service is free to use and provides an electronic delivery of T-Mobile Premium Device Protection documents in order to view service fees/deductibles.  The service also allows customer to download required claim forms, review general information about a phone claim, obtain shipping information in regards to the replacement T-Mobile device, download a shipping label, or confirm a replacement device has been received.  Customers who file a claim in regards to a mechanical breakdown will be charged a $5 processing fee while customers who file a accidental damage, lost or stolen claim will be charged a costly non-refundable service fee/deductible, per occurrence.  Customers looking to file a claim MUST do so within 90 days of the claim incident under the terms of their T-Mobile policy.  When filing a claim be sure to have the device’s mobile number, device manufacturer, make and model, Device IMEI and a valid credit card (i.e. Visa, AMEX, Discover) or a eCheck for service fee/deductible cost.  Customers can also dial toll-free 1-866-866-6285 to speak with a T-Mobile customer service agent that can help them file a claim.



MyTMOClaim.com Filing Instructions



  1. Do something to the phone that would cause the need for a claim
  2. Navigate to mytmoclaim.com
  3. Provide the mobile number
  4. Set back and wait for the claim to be processed

MyTMOClaim.com Notes



  • DO NOT file a claim unless it is really needed
  • An email address will be required
  • The device model can be found on the device packaging or on the receipt
  • Those who do not have the original packaging or receipt can dial T-Mobile directly at 1-877-778-2106 for assistance

References

  1. mytmoclaim.com

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